FAQ
General Questions
Always be cautious of unsolicited emails or messages asking for personal or financial information. Ensure websites are secure (look for "https" in the URL) and regularly update your passwords. If something seems suspicious, don't click on any links or download anything.
Q: I'm worried about online scams. How can I stay safe online?
Try clearing your browser history and deleting unused apps or files. Ensure your device's software is updated, and consider restarting your device. If it continues, it might be time to consult a tech expert or consider an upgrade.
Q: My device is slow; what should I do?
There are many platforms like Zoom, Skype, and FaceTime. Choose one, download the app or program, sign up, and then you can "call" or "invite" your family using their email or phone number. We can guide you step-by-step if you'd like!
Q: How do I set up a video call with my family?
On most devices, go to "Settings", then "Display" or "Accessibility", and you'll find options to adjust text size. You can increase it to a level that's comfortable for you.
Q: How can I increase the text size on my phone or computer for easier reading?
The cloud is online storage, which means your photos, documents, and data are stored on the internet instead of just on your device. It's useful for backup and accessing your files from different devices. While not essential, it can be a handy tool.
Q: What's the cloud, and do I need it?
It depends on what you're looking for. Facebook is popular for connecting with family and friends, while Instagram is more photo-centric. If you're into professional networking, LinkedIn might be best. Start with one, get comfortable, and then explore others if you wish.
Q: I've heard a lot about social media. Which platform should I start with?
Regular updates are recommended as they often include security improvements and new features. If possible, set your device to update automatically or check for updates once a month.
Q: How often should I update my software or apps?
Use strong, unique passwords for each online account. Be cautious about sharing personal information, especially on social media. Adjust privacy settings on platforms to control who sees your data, and consider using a reputable antivirus program.
Q: I'm worried about my privacy online. How can I protect it?
Yes! There are apps like Kindle or platforms like Audible for audiobooks. You can purchase or borrow digital books and read or listen to them directly on your device.
Q: Can I read books on my tablet or computer?
You can use the cloud, as mentioned earlier, or external storage devices like USB drives or external hard drives. It's a good idea to have backups in at least two places in case one fails.
Q: How do I backup my photos and important documents?
Wi-Fi allows you to connect devices to the internet wirelessly within your home. If you have multiple devices or want to use the internet in different rooms, having Wi-Fi is very beneficial.
Q: What's Wi-Fi, and do I need it at home?
Streaming means watching TV shows, movies, or listening to music in real-time over the internet, without having to download the entire file first. Services like Netflix, Spotify, and YouTube are popular streaming platforms.
Q: I've heard of "streaming" TV shows and movies. What does that mean?
A tablet is a portable touchscreen device, while a laptop is a foldable computer with a keyboard. Tablets are typically used for casual tasks like browsing, reading, or watching videos, while laptops can handle more complex tasks and software.
Q: What's the difference between a tablet and a laptop?
An "app" or application is a type of software designed for specific tasks or entertainment, which you can download onto your smartphone or tablet. There are apps for everything - from banking to games to weather updates.
Q: What's an "app"?
Be wary of unexpected emails with links or attachments, especially if they ask for personal or financial details. Check the sender's email address for any oddities or misspellings. When in doubt, contact the supposed sender directly using a known phone number or email.
Q: How do I know if an email is spam or legitimate?
Wi-Fi uses a local network to connect to the internet, typically within a home or business. "Data" often refers to mobile data from a cellular provider, allowing internet access when you're away from Wi-Fi.
Q: What's the difference between "Wi-Fi" and "data"?
A smart home uses interconnected devices, like thermostats, lights, and security cameras, which you can control remotely via a smartphone or voice commands. It's about enhancing convenience and efficiency in your household.
Q: I've heard of "smart homes". What are they?
It can be, but it's crucial to shop from reputable retailers. Check for "https" in the website's URL, which indicates security. Always avoid giving out unnecessary personal information, and use credit cards over debit cards for better fraud protection.
Q: Is online shopping safe?
Syncing means updating multiple devices to ensure they have the same data. For example, if you add a contact on your phone, syncing might update your computer to include that contact too.
Q: What does "synchronising" or "syncing" mean in tech?
Absolutely! There are many online platforms like Coursera, Udemy, or even YouTube tutorials that offer courses on technology and its use, tailored for every skill level.
Q: Can I take classes online to learn more about technology?
FAQ
About Our Service
We assist with a wide range of modern gadgets, including computers, tablets, smartphones, TVs, and other technology-related devices. Our goal is to help seniors become comfortable and confident using these devices to stay connected and engaged in today's digital world.
What types of devices and technology do you help with?
We start by discussing the senior's specific goals and needs, interests, experience, and comfort level with technology. Our lessons are designed to be flexible and adapt to the individual's learning pace.
How do you tailor your lessons to individual needs?
We connect with our seniors in locations where they feel most at ease - commonly their homes, a local library, or even their preferred cafe. We promote a laid-back learning atmosphere, adopting an informal, non-threatening approach, and setting a pace that is perfectly attuned to the needs of the senior.
How do you ensure seniors are comfortable during the sessions?
For on-site sessions, we charge a flat $59 per hour. Additionally, for existing clients, we offer video conference sessions at a rate of $40 per hour.
How much do you charge for your services?
To schedule a session, simply contact us via our website, email, or phone. We'll discuss your needs and set up a suitable time for our trainer's home visit.
How do I schedule a session?
Yes, our instructors are experienced in both technology and working with seniors. They have a strong understanding of the challenges seniors face when learning new technology and are trained to be patient, empathetic, and skilled at teaching in an approachable manner.
Are your instructors qualified to teach seniors about technology?
Absolutely! In addition to teaching seniors how to use their devices, our instructors can also troubleshoot and fix common issues they may be experiencing with their gadgets.
Can you help seniors with existing technology issues or problems?
We offer flexible session durations and frequencies tailored to seniors' needs and preferences. Sessions can be one-off, typically ranging from 1-2 hours, or set up on a weekly, bi-weekly, or as-needed schedule.
How long are the sessions, and how often should they be scheduled?
Yes, our instructors can assist seniors in setting up new devices, creating accounts, and configuring settings to ensure a smooth and enjoyable experience.
Can you help seniors set up new devices and accounts?
We're committed to ensuring our clients feel confident and comfortable using technology. If seniors have any questions or need additional support after a session, they can contact us, and we'll be happy to provide assistance.
Do you offer any follow-up support after the sessions?
Yes, we run free classes on Friday mornings at Cessnock and Kurri Kurri Libraries through the Tech Savvy Seniors program - sponsored by the NSW government and Telstra.
Do you offer any free classes?
