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  • A No-Nonsense Guide to Fixing Internet Connectivity Issues

    Hey there, digital companions! Isn't it frustrating when you're right in the middle of something online and suddenly, your internet connection drops out? One moment you're watching your favourite show, and the next, you're staring at a buffering icon. Well, don't fret! We've got some simple, jargon-free tips to help get you back on the digital highway in no time. Just a quick reminder, we offer a service to help you with this very thing. We`ll not only make these changes for you, but we`ll also walk you through the process, step-by-step, so you'll know exactly what`s involved. This way, you`re not just getting immediate help, but also learning how to make similar adjustments by yourself in the future. Remember, our aim is to make technology work for you, in a way that`s comfortable and easy. Step 1: Check Your Wi-Fi The first thing to do when the internet goes on strike is to check your Wi-Fi. If you're using a smartphone or a tablet, swipe down from the top of the screen to see if the Wi-Fi icon is on. On a computer, look at the bottom right of your screen. If it's off, just tap or click to turn it back on. Step 2: Restart Your Device Turn off your device and turn it back on again. It sounds too simple to work, but this old trick solves many internet connectivity issues. Just like us, devices sometimes need a little nap to get back on track! Step 3: Restart Your Router If your device isn't the problem, your internet router might be. This is the box that makes the Wi-Fi signal for your device to connect to. Unplug it from the wall, count to ten, then plug it back in. Give it a minute or two to wake up and try connecting again. Step 4: Check with Your Internet Provider If you're still having trouble, it's time to call your internet provider. There could be an outage in your area that's affecting your connection. They can also check if there's a problem with your account. Step 5: Ask for Help If you've tried everything and you're still offline, don't despair! Get in touch with a tech-savvy friend or family member, or contact a professional. Sometimes, two heads are better than one. Don't forget, we're here to help too! Our team can assist you in troubleshooting these connectivity issues. We'll even show you what we're doing, so you'll learn how to tackle similar issues in the future. After all, navigating the digital world is a journey, and we're here to make sure you never feel lost. Keep this guide handy the next time your internet connection decides to take a coffee break. Remember, troubleshooting is like solving a puzzle – with a little patience and these tips, you'll be back online before you know it. Happy surfing!

  • A Casual Guide to Diagnosing Your Device Issues

    Hello there, my tech-curious friends! Ever been in a situation where your beloved phone, tablet, or computer decides to have a mind of its own? It's a frustrating experience, isn't it? And trying to figure out what's gone wrong can feel like you're attempting to solve a mystery without a magnifying glass. Well, good news! We're here to guide you through some simple steps to help identify the issues with your digital devices. We promise to keep the tech talk to a minimum and the jargon out of the way! Just a quick reminder, we offer a service to help you with this very thing. We`ll not only make these changes for you, but we`ll also walk you through the process, step-by-step, so you'll know exactly what`s involved. This way, you`re not just getting immediate help, but also learning how to make similar adjustments by yourself in the future. Remember, our aim is to make technology work for you, in a way that`s comfortable and easy. Step 1: Identify the Symptoms Just like when we don't feel well, our devices give us certain "symptoms" when they're not working correctly. Maybe it's being very slow, or perhaps an app keeps crashing, or you're not receiving emails. Knowing exactly what's wrong is the first step towards a solution. Step 2: A Simple Restart You'd be surprised how often the old "turn it off and on again" trick works. It's like giving your device a short nap to refresh itself. So, if your device is acting up, try a restart before anything else. Step 3: Check for Updates Sometimes, our devices can act a bit strange because they're running an outdated version of their software. Updating your device can often help resolve a bunch of issues. For this, you usually go to "Settings" and then look for something like "Software Update" or "System Update". Step 4: Look for Clues Online If a restart or update didn't do the trick, it's time for some detective work. The internet is full of helpful folks who've probably had the same issue as you. Just type your problem into a search engine like Google (for example, "email not working on iPhone") and you'll likely find a number of solutions. Step 5: Call for Backup If you've tried everything and your device is still acting up, it's time to call in the professionals. Contact the manufacturer's customer service or seek help from a trusted tech-savvy friend or relative. And remember, we offer a service to help you with all of this. We can diagnose and fix the issue for you, while showing you what's involved so you can feel more confident dealing with it if it happens again. Well, that's our little tech guide for today. Remember, it's okay to not know everything about your devices, and it's perfectly fine to ask for help when you need it. After all, even the best of us need a little tech assistance from time to time. So, take care and happy troubleshooting!

  • Big, Bold, and Easy: A Senior's Guide to Increasing Font Size on Phones and Computers

    Hey there! Technology is such a wonderful thing, isn't it? Except when the text is too small to read, then it becomes a bit of a bother. But guess what? You don't have to squint or hold your device at arm's length to see what's on the screen. Let's take a stroll through some simple steps to make that font size bigger on your phone or computer. We'll keep it casual and jargon-free, just like chatting with an old friend. Just a quick reminder, we offer a service to help you with this very thing. We`ll not only make these changes for you, but we`ll also walk you through the process, step-by-step, so you'll know exactly what`s involved. This way, you`re not just getting immediate help, but also learning how to make similar adjustments by yourself in the future. Remember, our aim is to make technology work for you, in a way that`s comfortable and easy. Alright, let's start with your smartphone. No matter if you have an iPhone or an Android, the process is quite similar. Start by finding the "Settings" option on your phone. This usually has an icon that looks like a little gear or maybe even some sliders. Once you've tapped on "Settings", look for an option that says either "Display" or "Accessibility". These are usually listed among other settings. After you've found "Display" or "Accessibility", you should see an option for "Font Size" or "Text Size". Tap on this and you'll see a way to adjust the size. It's usually a slider that you can drag with your finger to make the font size bigger or smaller. And voila! You've made the text on your phone bigger! Now, onto your computer. Whether you're using a Windows computer or a Mac, the steps are pretty similar. If you're on a Windows machine, look for a thing that says "Settings". Once you're in "Settings", try to find something called "Ease of Access" and then "Display". There you should find a slider or an option to adjust the text size. If you're using a Mac, go to the Apple menu in the top-left corner of your screen and select "System Preferences". Then find and click on "Displays", then "Display". Look for a place to adjust the text size, it could be a slider or a dropdown menu. Now, here's the key: don't be afraid to play around a bit. You're not going to mess anything up by adjusting the font size. So feel free to experiment until you find the size that's perfect for you. There you have it, folks! Bigger, bolder text that's a breeze to read, all with just a few simple steps. Remember, the tech is there to serve you, not the other way around. You have every right to make it work the way you want. So go on, make those letters as big as you like, and enjoy the ease of reading on your phone or computer.

  • Choosing the right digital device for Seniors

    Hey there! Choosing the right digital device can sometimes feel like you're navigating through a thick jungle, especially if you're not very tech-savvy. But worry not, it's not as scary as it seems! First, let's take a moment to think about what you need. Are you looking for something to video chat with your grandkids? Maybe an iPad would be perfect for you. Or are you an avid reader looking for an easier way to carry around your books? An e-reader like a Kindle could be a game-changer. And remember, devices don't have to be small and complicated, there are desktop computers and laptops with large, easy-to-read screens and keyboards. Then, there's also the question of budget - but trust me, you don't always have to go for the latest model to get what you need. Resources: How to buy the best mobile phones for seniors and kids A guide to help you decide which features you need in a simple, easy-to-use mobile designed for older Australians and young kids. Best Mobile Phones for Seniors in Australia We've gone with the Opel Mobile TouchFlip as our top pick. It's an affordable feature phone with big physical buttons, an SOS emergency button, ... The best tech for seniors that can help you age in place 1. Wearables · 2. Video home exercise programs · 3. Dementia Virtual Reality · 4. Voice controlled devices · 5. Smart sensors · 6. The Umps Smart Home. Assistive Device Australia - Independence Awaits Superyou Tech has a wide range of assistive devices for independent living. Save your NDIS Plan allocation & your time. Your new assistive tech is right here. 3-5 Day Delivery. Free Shipping. NDIS Plan Friendly. 30 Day Returns. Types: Switches, Device Mounting. If you need advice about what device is best for you, we're here to help. Just give us a call on 0405 805 370

  • Free online course from eSafety Commissioner.

    Be Connected - free online courses. The Australian Government offers an excellent online training course through the "Be Connected" initiative, and it's available to everyone for free. If you're having any difficulties with the course content or if you have any lingering questions, don't hesitate to reach out. We're here to help. (Please note that we have no affiliation whatsoever with the "Be Connected" program). Courses Available Advanced Online Security: Learn about managing passwords, using antivirus software, and protecting your privacy online​1​. Internet Banking: Get introduced to online and mobile banking, and practice key tasks like paying bills, transferring money, and checking your balance​1​. State and Territory Government Services Online: Access concessions and rebates on your everyday expenses and explore online services to save you time and money​1​. Introduction to myGov: Learn how to set up and use your own myGov account safely, link your Medicare and other government services to your myGov, and manage your My Health Record information​1​. Getting Started Online: Navigate the online world with essential skills to help you get started online​1​. Connecting to Others: Get set up for video calling, and learn how to use Skype, WhatsApp, FaceTime (Apple devices only), and Zoom​1​. Safety First: Discover the essentials of cyber safety, including understanding web browsers, creating safe passwords, avoiding scams and tricks, and learning about different payment options​1​. Wi-Fi and Mobile Networks: Set up a Wi-Fi network for home use, connect to public Wi-Fi safely, and learn about mobile networks​1​. Fun Things to Do with Your Photos: Shoot, edit, print, and store your photos like a pro and learn how to make fun gifts with your photos​1​. Using the Cloud: Explore the benefits of the cloud for backing up and sharing photos and other important documents from your computer or mobile device​1​. Social Media Apps: Explore social media platforms like Facebook, Twitter, Instagram, and Pinterest, create your own account safely, and protect yourself against common social media scams​1​. Introduction to Smart Homes: Learn about the benefits of smart home technology, how to set up a smart speaker, use a smart TV, and use the cloud for saving and backing up important photos and documents​1​. Please call us for any assistance needed. We're more than happy to help you navigate through these courses. Happy learning!

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